Technical Support

Expert support is available at every stage of your online qualitative research

Online support from purchasing decision to results and reports

We’re on hand to help at every stage - before you buy, during your project design, as you conduct your research and then as you process the information and insights. It’s all part of the package with no hidden costs.

Our support professionals love a challenge

As a HTAIR client, you’ll have a dedicated support specialist to help at every stage and they love a challenge. Read a few of our case studies and see how combinations of our platforms, special tweaks for your needs and a big picture overview all contribute to your success.

Keeping it simple and making it work

Our support includes moderator hand holding to get things set up and in-session troubleshooting in case there are any problems during your sessions. Your support specialist will always be available so that you can focus on your research and forget the technology.

Get in touch to find out more and book a demo